Information we collect

Payment information

How we use information

We may use information to:

• Create and maintain customer accounts;
• Process payments, orders, shipments, returns, credits, and warranty claims;
• Provide quotations, product recommendations, customer service, and technical support;
• Communicate about orders, account activity, policy changes, and service notices;
• Send marketing communications where permitted and manage opt-out requests;
• Personalize and improve the website, product selection, and customer experience;
• Maintain security, prevent fraud, diagnose errors, and protect PCTI, customers, and others;
• Maintain business records and enforce contracts and policies; and
• Comply with tax, accounting, legal, regulatory, and law-enforcement obligations.

Cookies and similar technologies

PCTI and its service providers may use cookies and similar technologies to keep you signed in, maintain your shopping cart, remember preferences, protect the website, measure website performance, understand how visitors use the site, and support relevant marketing. You can manage cookies through your browser settings. Blocking certain cookies may prevent account, cart, checkout, or other website features from working properly.

How we disclose information

We may disclose information as reasonably necessary to:

• Service providers: website hosting, ecommerce, payment processing, fraud prevention, communications, analytics, customer service, and data-security providers;
• Suppliers and fulfillment partners: distributors, warehouses, manufacturers, carriers, and delivery providers that process and deliver orders or support returns;
• Professional advisers: accountants, auditors, insurers, attorneys, and other advisers;
• Legal and safety recipients: courts, regulators, law enforcement, or other parties when required by law or reasonably necessary to protect rights, property, safety, and security; and
• Business-transfer recipients: parties involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to appropriate safeguards.

PCTI does not sell complete payment-card numbers. PCTI does not sell personal information for monetary compensation. Certain analytics or advertising technologies may be treated as a “sale,” “sharing,” or targeted advertising under some state privacy laws even when no money is exchanged. Where applicable, you may contact us to exercise available opt-out rights.

Marketing communications

You may unsubscribe from promotional email by using the unsubscribe link in the message or contacting PCTI. Even after opting out of marketing, we may send non-promotional messages concerning orders, accounts, security, warranty service, or our ongoing business relationship.

Data retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction and tax records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations. Retention periods vary according to the type of information and the reason it was collected.

Information security

PCTI uses reasonable administrative, technical, and physical safeguards designed to protect information. No website, transmission, or storage system can be guaranteed completely secure. Do not send passwords, complete payment-card numbers, or other highly sensitive information through ordinary email or an unsecured contact form.

Your choices and privacy requests

Depending on where you live and subject to applicable exceptions, you may have rights to request access to, correction of, or deletion of certain personal information, or to opt out of certain uses. You may also update some account information by signing in to your account.

To submit a request, use our Contact Us page, email sales@pctitoner.com, or call (717) 432-9716. We may need to verify your identity and authority before completing a request. PCTI will not unlawfully discriminate against you for exercising an applicable privacy right.

Children’s privacy

The website is intended for business customers and general audiences and is not directed to children under 13. PCTI does not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

Third-party websites

Links to third-party websites are provided for convenience. Their privacy practices are governed by their own policies, not this Privacy Policy. Review the privacy notice of any third-party service before providing information.

Changes to this policy

We may update this Privacy Policy as our practices, services, or legal obligations change. The revised version will be posted on this page with an updated effective date. Material changes may also be communicated by another appropriate method.