Order processing

Orders for in-stock products are normally processed Monday through Friday, excluding holidays. Ground orders received before 4:00 p.m. local fulfillment-center time generally ship the same business day. Expedited orders received before 3:00 p.m. local fulfillment-center time generally ship the same business day.

Delivery times

Because inventory may ship from more than one location, transit time varies by destination and product availability. Most customers in the continental United States receive in-stock products within 1–2 business days after shipment, although some destinations or products may require additional time.

Business days do not include weekends or carrier holidays. Delivery estimates begin after an order ships and do not constitute a guaranteed delivery date unless PCTI confirms a guaranteed service in writing.

Free standard delivery

• Free standard delivery is available on qualifying orders over $100.
• The offer applies to eligible deliveries within the continental United States.
• Oversized, heavy, hazardous, special-order, printer, furniture, technology, or freight items may be excluded or may require an additional charge.
• Expedited services are not included in free standard delivery.
• Taxes, fees, and non-product charges may not count toward the qualifying order amount.

Shipping charges

When an order does not qualify for free delivery, available shipping methods and charges are displayed during checkout or provided on your quotation. Expedited services may be available for an additional charge. Contact PCTI before ordering if your purchase must arrive by a specific date.

Split shipments

Items in the same order may ship separately from different fulfillment locations. You may receive more than one package and more than one tracking number. PCTI generally does not add a separate shipping charge solely because an order is divided into multiple shipments.

Tracking your order

Tracking information is provided when available after shipment. Registered customers can also visit Order History. Tracking may take several hours to become active after a carrier receives the shipment.

Address accuracy and delivery

Please verify the recipient name, company, suite or room number, street address, and postal code before submitting your order. Additional charges caused by an incorrect or incomplete address, refused delivery, or repeated delivery attempts may be charged to the customer. Carrier delivery confirmation constitutes evidence of delivery.

Damage, shortages, and delivery problems

Inspect packages promptly. Report visible damage, missing cartons, incorrect quantities, or incorrect products to PCTI within 5 business days of delivery. Keep all products, cartons, packing materials, and shipping labels until the issue is resolved. For assistance, visit our Returns & RMA page.

Alaska, Hawaii, U.S. territories, and international destinations

Free-delivery offers apply only to eligible addresses in the continental United States. Contact PCTI before ordering for availability and a shipping quote to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or destinations outside the United States.