Warranty Information

90-Day Warranty Support

Warranty Information

PCTI stands behind the compatible and remanufactured ink and toner cartridges we sell. Eligible products are supported for 90 days from delivery with troubleshooting and, when approved, a replacement or credit.

What is covered

An eligible cartridge that is confirmed to have a defect in materials or workmanship during normal use within 90 days of delivery.

Available remedy

At PCTI’s option, an approved claim may receive troubleshooting assistance, a replacement product, or a credit up to the original product purchase price.

Compatible and remanufactured cartridges

PCTI provides a 90-day limited warranty on eligible PCTI-sold compatible and remanufactured cartridges. The warranty period begins on the documented delivery date. Proof of purchase from PCTI is required.

OEM and other products

Original-equipment-manufacturer (OEM) products, printers, technology products, and other branded merchandise are covered only by the warranty, if any, offered by their manufacturer. PCTI will help provide available purchase information, but manufacturer warranty terms, procedures, and remedies apply.

Before requesting warranty service

Many cartridge issues can be resolved without a return. Before contacting us:

Confirm that the cartridge number matches your exact printer model.
Remove all protective tape, seals, clips, and packaging materials.
Reinstall the cartridge and restart the printer.
Record any printer error message and, when possible, print a supply-status or diagnostic page.
Do not discard the cartridge, packaging, or shipping label.

How to submit a claim

Call (717) 432-9716 or use our Contact Us page. Provide your order number, product number, printer make and model, a description of the problem, and any error message. Photos or printed samples may be requested.

If a return is necessary, PCTI will issue an RMA number and return instructions. Do not return a product until authorization is provided.

Warranty exclusions

This limited warranty does not cover:

Products purchased from another seller;
Claims submitted more than 90 days after delivery;
Normal depletion, an empty cartridge, or expected variation in page yield;
Use in an incompatible printer or use outside the product’s intended purpose;
Damage caused by improper installation, storage, handling, modification, refill, abuse, accident, power problems, environmental conditions, or failure to follow printer instructions;
Print-quality problems caused by the printer, drum, fuser, maintenance kit, printhead, software, firmware, paper, or another component;
Products with removed, altered, or unreadable labels, lot codes, or serial numbers; or
Incidental or consequential losses, including downtime, lost data, lost profit, or the cost of substitute equipment or supplies, to the extent permitted by law.

Printer firmware updates: Printer manufacturers may change firmware in ways that affect third-party cartridges. Contact PCTI before installing a firmware update if you are concerned about cartridge compatibility. Firmware-related compatibility will be reviewed case by case and may not constitute a product defect.

Relationship to returns

Approved defective-product claims are not subject to the 15% restocking fee. Non-defective returns are governed by the separate Returns & RMA Policy.

Limit of warranty

To the maximum extent permitted by law, this limited warranty is the exclusive warranty provided by PCTI for eligible compatible and remanufactured cartridges. Any implied warranties that cannot legally be disclaimed are limited to the duration of this written warranty. Some jurisdictions do not allow certain limitations, so portions of these limitations may not apply to you.

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