How to request a return

Unopened and non-defective returns

• Unopened, unused, and resalable products may be returned within 30 days of delivery.
• Approved non-defective returns are subject to a 15% restocking fee.
• Original shipping charges are not refundable.
• The customer is responsible for return shipping on non-defective returns.
• Products must be complete and in their original, undamaged packaging with all labels, accessories, manuals, and components.

Defective, damaged, or incorrectly shipped items

The 15% restocking fee does not apply when PCTI confirms that a product is defective, damaged in transit, or shipped incorrectly. Contact us promptly so we can troubleshoot the issue and arrange an appropriate replacement, credit, or return.

Visible shipping damage, missing cartons, or incorrect quantities should be reported within 5 business days of delivery. Please retain the product, packaging, shipping carton, and carrier label while the claim is reviewed.

Products that may not be returnable

Unless defective or shipped in error, the following products may be non-returnable:

• Opened OEM, ink, toner, ribbon, media, or other consumable products;
• Special-order, discontinued, clearance, custom-configured, or personalized products;
• Products with missing, altered, or damaged packaging, labels, serial numbers, or components;
• Products returned after the applicable return period; and
• Items identified as final sale or non-returnable on the product page or quotation.

Return shipping and packaging

• Write the RMA number where instructed, but do not write directly on retail product packaging.
• Place the product in a protective shipping carton and package it securely.
• Use a trackable shipping method and retain your tracking information.
• PCTI is not responsible for products lost or damaged during an unauthorized or improperly packaged return.

Credits and replacements

Returned products are inspected before a credit or replacement is issued. Approved refunds are normally applied to the original payment method. Processing times may vary by payment provider. Any approved credit will reflect applicable restocking fees, return-shipping charges, promotional adjustments, or other amounts permitted by this policy.